TERMS & CONDITIONS

Terms & Conditions – Cloud Nine Styling

Last updated: April 2026

1. Booking, Payment & Cancellations

A non-refundable deposit is required to secure your booking. Your date is not confirmed until this has been received.
The remaining balance must be paid in full no later than 5 days before the event.
Failure to make payment within this timeframe may result in cancellation of the booking and loss of deposit.
All deposits are non-refundable.
Cancellations made more than 5 days before the event will result in loss of deposit only.
Cancellations made within 5 days of the event will require full payment.
All payments made within 5 days of the event are non-refundable.
Requests to reschedule may be accommodated where possible but are subject to availability and may incur additional charges and/or be treated as a new booking.

The setup date, time, and location will be agreed in advance.
Where collection of hired items is required, the collection date, time, and location will also be agreed in advance.
All hired items must be left in the same condition as they were provided and made available for collection at the agreed time.
Additional charges may apply if access is delayed or collection cannot be completed at the agreed time.
It is the client’s responsibility to ensure safe and suitable access to the venue at the agreed setup and collection times.

Responsibility for all hired items transfers to the client once setup is complete.
All hired items (including but not limited to sailboards, frames, stands, and props) must be kept safe and returned in the same condition as provided.
The client is responsible for any loss, theft, or damage to hired items from the time of setup until collection.
Any damaged, lost, or missing items will be charged at full replacement cost.
Decorations, installations, and equipment must not be moved, altered, or tampered with after setup.
We are not responsible for damage to balloons or installations once setup is complete, including damage caused by guests, venue conditions, or weather.

Balloons and installations must be kept away from sharp objects, heat sources, open flames, and adverse weather conditions.
Balloons are sensitive to environmental factors including heat, cold, wind, and direct sunlight, which may affect their appearance and longevity.
We are not responsible for any damage to balloons or installations once setup is complete, including damage caused by weather, venue conditions, or guest interaction.
It is the client’s responsibility to ensure a suitable environment is maintained for the duration of the event.

Any changes to a booking must be requested in writing.
Changes are subject to availability and are not guaranteed.
Changes may result in additional costs depending on the nature of the request.
Significant changes to the booking (including date, location, or design) may be treated as a new booking.
We reserve the right to make minor adjustments to designs or materials where necessary due to availability.
We reserve the right to refuse changes requested within 5 days of the event.

We take all reasonable care during delivery, setup, and installation.
Once setup is complete, responsibility for the installation passes to the client.
We are not liable for any damage or loss occurring after setup, including damage caused by guests, venue conditions, or environmental factors.
We are not liable for any indirect or consequential loss, including loss of enjoyment, event disruption, or financial loss.
Where required, our liability will not exceed the total value of the services provided.

By paying a deposit and confirming a booking with Cloud Nine Styling, you acknowledge and agree to these Terms & Conditions.